FOLD: STORIES TOGETHER

Support

A little help with the paper.

Contact support@foldandpass.com for account help, privacy requests, bugs, accessibility issues, or safety concerns. Fold is operated by Gregory Joseph Shipley.

Tell us what happened

Include your Fold username, the device you use, and the room or story name if relevant. For a public story, include its link. Never send passwords, passkey details, recovery codes, or invitation codes you want to keep private.

Account deletion

In the app or website, open Account → Privacy & safety → Delete account. Verify your identity if prompted, enter your username, then choose Permanently delete my account. This removes your account and writing from the active service and signs out your devices. Read the privacy policy for shared stories, backups and offline copies.

Report or block

Use Report in a public story to flag content. In Account → Privacy & safety, you can report or block a writer. Blocking leaves the rooms you share and prevents either of you joining a room containing the other. For an urgent safety concern, email support with “Safety” in the subject. We review concerns and can remove public stories or suspend accounts. This inbox is not an emergency service.

Getting back in

Try your passkey first. If you set a password, sign in with your username or verified email. Use password reset with your verified email, or a saved recovery code. Support cannot retrieve a password or passkey private key.

Notifications and beta feedback

In Account → Notifications, enable alerts and allow your device’s permission prompt. Send a test from that screen. Focus settings and connection problems may delay delivery. During the iPhone beta, you can also submit screenshots and feedback through TestFlight.